1. Refund Eligibility
Refunds are available for purchases made within 30 days. To be eligible for a refund, the item must be returned in its original condition with all packaging and accessories included.
2. Refund Timeline
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
3. Partial Refunds
The following situations may result in partial refunds:
- Item shows signs of use or wear
- Original packaging is damaged or missing
- Accessories or components are missing
- Restocking fee applies (15% of purchase price)
4. Non-Refundable Items
The following items are non-refundable:
- Subscription services (after 7-day trial period)
- Digital downloads
- Custom or personalized items
- Items purchased more than 30 days ago
5. Subscription Refunds
Free trial subscriptions can be cancelled at any time without charge. Paid subscriptions can be cancelled within the first 7 days for a full refund. After 7 days, no refunds are available but you can cancel at any time for future billing.
6. How to Request a Refund
To request a refund, contact our support team at [email protected] with your order number and reason for refund. We will guide you through the return process.
7. Exceptions
Defective or damaged items are eligible for full refunds or replacements regardless of condition or timeframe. Contact us immediately with photos of the damage.
8. Contact Us
Email: [email protected]